Position Description
Residential Team Coordinator
Position
The
Residential Team Coordinator is responsible for providing instruction and
support to their team of staff ensuring the health and safety of the persons
served in their home, workplace and within the community. This individual is
also responsible for the support, development, and engagement of their assigned
team of staff of Trivium Life Services. The Residential Team Coordinator
reports to the Team Coordination Manager or Market Director.
Essential Duties
This position includes, but is not limited to, the
following essential functions:
- Lead, as well as
provide support and supervision to a team of assigned staff in support of
persons served and ensure the implementation of their goals.
- Establish high
standards of conduct and job performance for the team, lead by example.
- Build trust and
partnership with employees to drive high performance, engagement, and a strong
organizational culture.
- Effectively assign,
direct, control, evaluate performance, coach, and hold accountable assigned
team.
- Conduct effective
staff and one-on-one employee meetings.
- Develop and/or
support the scheduling for direct care staff to ensure supports are available
to persons served.
- Communicate staff
schedule needs/changes in a timely manner and arrange for replacements.
- Ensure tracking and
billing of direct service hours and ensure accuracy efficiency and cost
effectiveness.
- Assist in the hiring
process and coordinate and conduct onboarding of new staff, as well as be
involved in ongoing training opportunities in the form of regular staff and
small group team meetings.
- Maintain open
communication channels and keep leadership aware of client and/or staff support
needs.
- Coordinate with
direct care staff and ensure the scheduling of clients' medical appointments,
including transportation.
- Supervise the area of
medication management.
- Practice compliance
with employment law guidelines and mandates.
- Oversee the execution
of medication management plans.
- Support staff in the
implementation of behavioral plans.
- Ensure timely
documentation of client interactions and support interventions in the form of
progress notes, incident reports, communication log, and other as needed and
instructed by direct support staff.
- Be responsive to and
provide emergency intervention for all persons receiving supports.
- Ensure clients
receive assistance with social security including work incentives, wage
reporting, benefit counseling, and assist with the management of personal
finances (as needed and desired).
- Ensure support for
persons served in locating and securing adequate and desired housing options,
including advocating on their behalf with landlords, assisting in arranging
moving in/out of apartments, and supporting consumer's desires to purchase
their own homes.
- Ensure assistance for
persons served in applying for and maintaining low-income assistance such as
housing support, food stamps, and energy assistance; and assist with reporting
taxes or securing tax assistance.
- Work a shift per an
established schedule and be flexible to work outside the shift parameters based
upon the needs of the business.
- Other duties as
assigned by supervisory personnel.
Knowledge, Skills, and Abilities
- Builds
and develops internal and external relationships. creates partnerships, builds
trust, share ideas, and accomplishes work.
- Embrace
change and sets goals that align with the company's vision.
- Encourages
and inspires others through positivity, vision, confidence, challenges, and
recognition.
- Able
to gather and evaluate information that leads to smart decisions.
- Provide
clear communication and share information regularly and concisely.
- Hold themselves and their team accountable for their
performance.
- The ability to follow
and lead by example the Company's mission to empower individuals and to
actively seek out opportunities for an enhanced quality of life.
- Embrace the values
and philosophy of Trivium Life Services.
- Effectively direct
and monitor the work of others.
- Present oneself as a
positive role model.
- Ability to be
flexible as to schedule and hours as the position requires.
- Must be familiar with
all HIPAA regulations and employ safeguards as directed by HIPAA laws and the Trivium
Life Services Compliance Officer.
- Must have a valid
Chauffeur's license (or equivalent) and maintain a driving record that is
acceptable to Trivium Life Services auto insurance company.
- Certification in
First Aid and CPR.
- Must secure and
maintain a private phone.
- Be committed to
self-development
Physical Demands
While
performing the responsibilities of the Team Coordinator job, the employee is
required to talk and hear. Reasonable
accommodations may be made to enable individuals to perform the essential
functions of the position.
The
employee is often required to sit and use their hands and fingers, to handle or
feel and to manipulate keys on a keyboard. The employee is occasionally
required to stand, walk, reach with arms and hands, climb or balance, and to
stoop, kneel, crouch or crawl. Must be able to assist in transferring persons
served using 1, 2, or 3 persons transfers as specified in each Person-Centered
Plan. Vision abilities required by this job include close and distant vision.
Working Conditions
Working conditions are normal for an office environment. The noise
level in the work environment is usually quiet to moderate. Work will
require weekend and/or evening work as needed. Occasional conditions will
vary as it will be necessary to be in various locations, homes of persons
served, their families and funding agencies. The employee must be able to
travel between locations, and occasionally attend seminars which may require an
overnight stay.
Requirements/Qualifications
To perform the Residential Team
Coordinator job successfully, the individual must be able to perform each
essential responsibility satisfactorily.
The Residential Team Coordinator will have the
following experience and attributes:
- High School Diploma
or equivalent.
- Two years' experience
in working with people with disabilities in a service delivery related field.
- Demonstrated
experience in strong organizational and analytical skills; and demonstrate the
ability to organize, manage and execute responsibilities under limited time
frames within a fast paced and changing environment.
- Must obtain
Medication Manager certification within six months of employment.
- Preferred Qualifications
- Associate degree from
an accredited college or demonstration of a minimum of 60 college credit hours.
- Two years' experience
in supervision of staff or a minimum of 15 college credit hours in a
management/supervisory field obtained through an accredited college.
- Demonstrated
experience of strong leadership, organizational, analytical, and management
skills (managing people, processes, and projects) with a focus on program
coordination, staff development, and support to those vital employees
delivering care to persons with disabilities.
Confidentiality Statement
I acknowledge and
understand that I may have access to confidential information, including
Protected Health Information
(PHI), regarding employees, clients, or the public. In addition, I acknowledge and understand
that I may have access to proprietary or other confidential information or
business information belonging to Trivium Life Services. Therefore, except as required or permitted by
law, I agree that I will not:
- Access or attempt to
access data that is unrelated to my job duties at Trivium Life Services.
- Access or attempt to
access Protected Health Information (PHI) beyond my stated authorized HIPAA
access level.
- Use or disclose to
any other person, or allow any other person access to, any information related
to facility that is proprietary or confidential and/or pertains to employees,
students, clients, or the public. Use or
disclosure of information includes, but is not limited to, verbal discussions,
FAX transmissions, electronic mail messages, voice mail communication, written
documentation, "loaning" computer access codes, and/or another transmission or
sharing of data.
- Use or disclose
Protected Health Information (PHI) for use in violation of HIPAA regulations.
I understand that
Trivium Life Services and its employees, clients, or others may suffer
irreparable harm by use or disclosure of proprietary or confidential
information and that facility may seek legal remedies available to it should
such use, or disclosure occur. Further,
I understand that violations of this agreement may result in disciplinary
action, up to and including, termination of my employment.
Statement of Understanding
I have read and understand the
above position description. I assert that I can perform all essential job
functions, meet the physical requirements of this position, perform
satisfactorily in the stated working conditions, and satisfy the expectation
for regular attendance.