Iowa Clinical Director

Position Description

Iowa Clinical Director

Position

The Clinical Director is responsible for the overall management and leadership of their designated market and/or program(s).The providing supervision, direction, and leadership to multiple professionals charged with carrying out day to day operations and ensuring quality behavioral health services, including mental health and substance use disorder services.  The Clinical Director also ensures compliance with all applicable policies and standards of the Company, as well as state and federal rules and regulationsThe Clinical Director is responsible maintaining close relationships with regulatory bodies and community stakeholdersThey are responsible for planning, organizing, implementing, and maintaining strategies and initiatives related to their designated markets and/or program(s) and organizational strategic and operational prioritiesResponsibilities include development, integration, coordination, and ongoing support for the designated market and/or program(s). The Director facilitates Trivium service excellence efforts on client satisfaction, employee engagement, stakeholder engagement, and fostering a culture that fulfills our missionThe Director works collaborates with corporate administrative departments including general Administration, Human Resources, Information Technology, Asset Management, Finance, Quality, Philanthropy, Marketing, and Compliance

Essential Duties

This position includes, but is not limited to, the following essential functions:

  • Direct all aspects of the assigned programs service delivery in compliance with regulatory, licensing, and accreditation requirements.
  • Develop and oversee program budgets in conjunction with Senior and/or Regional Directors and the Vice President of OperationsMonitor and adjust expenditures monthly to stay within the budgetEnsure that revenue targets are monitored and met
  • Direct operational strategies by analyzing market and program data including but not limited to fiscal performance, staff engagement, client surveys, program outcomes, program performance measures, process measures, productivity, and compliance.
  • Abide by and enforce all company safety policies, Americans with Disabilities Act (ADA) standards, Occupational Safety and Health Administration (OSHA) regulations, Health Insurance Portability and Accountability Act (HIPAA) regulations, Corporate Compliance policies, and Code of Ethics; employ safeguards as directed by Safety committee, HIPAA laws and the Trivium Life Services Compliance Officer and CEO (Chief Executive Officer).
  • Lead and ensure Quality standards are met in delivery of services in all aspects, including accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation and billing.Collect, analyze, report, and make recommendations on service data, including incident reports, outcome measurement system, and other data elements.
  • Monitor the billing process ensuring submission in a timely fashion and revenue is maximized in accordance with delivery of high-quality services. 
  • Ensure appropriate staffing levels, within approved budget parameters, for all programs to meet client demand and optimize staffing levels to drive program growth, following standard recruiting and hiring processes as implemented by HR department. Collaborate with Human Resources for staff recruitment and ensure coordination of onboarding of new staff.
  • Work with program supervisory staff to ensure that staff learning, and development needs are met, including CEU licensure requirements.
  • Manage and maintain program census/enrollment at budgeted capacities; while actively pursuing additional opportunities to sustain and expand programs.
  • Lead local market efforts around public relations, collaborations, events, and speaking engagements, as well as fund development efforts. In collaboration with Marketing & Communications, develop and present marketing materials and presentations to promote services and persons served inclusion within their local communities while networking with community businesses and other service agencies. Work a flexible work schedule to accommodate the company's needs as applicable.
  • Ensure the provision of required clinical supervision and peer supervision with appropriate documentationThis may include clinical supervision for direct reports, interns, or other designated staffWhen clinical supervision is provided for billable services, those services may be billed under the clinical supervisor's name, according to state and organization clinical supervision protocols. Clinical supervision may not always include administrative supervision.  
  • Provide coaching, supervision, and set goals for performance evaluations for direct reports.
  • As needed, manage, and coordinate a small client case providing individual, group, or family therapy (or combination) including completing required client documentation within required timeframes.
  • Provide coverage when direct reports are out of the office.
  • Manages and responds to crisis and emergency situations using de-escalation techniques.
  • Other duties as assigned.

To perform the Clinical Director job successfully, the individual must be able to perform each essential responsibility satisfactorily

Knowledge, Skills, and Abilities

  • Builds and develops internal and external relationships, creates partnerships, builds trust, share ideas, and accomplishes work.
  • Develops others to become more effective through strengths, expectations, and coaching.
  • Embraces change and sets goals that align with the company's vision.
  • Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
  • Able to gather and evaluate information that leads to smart decisions.
  • Provides clear communication and shares information regularly and concisely.
  • Holds themselves and their team accountable for their performance.
  • Extensive knowledge and experience in behavioral health
  • Demonstrated ability to utilize continuous improvement techniques and quality research methods to optimize overall program operation
  • Demonstrate strong attention to detail.
  • Ability to instruct and train in designated areas to support the program.
  • Ability to coordinate care, delegate tasks, provide referrals and problem solving as needed.
  • Ability to support the agency's culture, growth, and success through communication, accountability, and positivity.
  •  Ability to be clear headed and decisive based on the scope of the position.
  • Ability to work efficiently and effectively both individually and as part of a professional team.
  • Ability to appropriately accept feedback through the supervision process - thus displaying the willingness to learn, grow, and improve.
  • Ability to uphold professional Code of Ethics and maintain appropriate boundaries when working with clients and peers.
  • Effective oral/written communication, organizational skills, and time management skills.
  • Proficient in Microsoft Office tools as well as exhibiting an ability to learn and utilize an electronic health record (EHR) system and associated reporting tools effectively.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Clinical Director's jobReasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position

While performing the responsibilities of the Clinical Director job, the employee is required to talk and hearThe employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboardThe employee is often required to stand, walk, reach with arms and hands, and may kneel or crouchVision abilities required by this job include close vision.

Working Conditions

Working conditions are normal for an office environmentThe noise level in the work environment is usually quiet to moderateAs applicable, work may require weekend, evening work, the ability to remain on call and the ability to provide staff support in the event of emergencies. Some travel will be required within the state of Iowa.

Requirements/Qualifications

  • Master's degree from an accredited college or university in a human or social service field.
  • At least one of the following master's level licensures required (LMHC, LISW)Must be licensed in the state of Iowa to provide behavioral health services, including all aspects of mental health and substance use disorder treatmentAbility to practice independently without additional clinical supervision is required.
  • A minimum of three (3) years of experience in management and/or operational management in a behavioral health or human service setting.

Confidentiality Statement

I acknowledge and understand that I may have access to confidential information, including ProtectedHealth Information (PHI), regarding employees, clients, or the publicIn addition, I acknowledge and understand that I may have access to proprietary or other confidential information or business information belonging to Trivium Life ServicesTherefore, except as required or permitted by law, I agree that I will not:

  • Access or attempt to access data that is unrelated to my job duties at Trivium Life Services.
  • Access or attempt to access Protected Health Information (PHI) beyond my stated authorized HIPAA access level.
  • Use or disclose to any other person, or allow any other person access to, any information related to facility that is proprietary or confidential and/or pertains to employees, students/interns, clients, or the publicUse or disclosure of information includes, but is not limited to, verbal discussions, FAX transmissions, electronic mail messages, voice mail communication, written documentation, loaning computer access codes, and/or another transmission or sharing of data.
  • Use or disclose Protected Health Information (PHI) for use in violation of HIPAA regulations.

I understand that Trivium Life Services and its employees, clients, or others may suffer irreparable harm by use or disclosure of proprietary or confidential information and that facility may seek legal remedies available to it should such use, or disclosure occurFurther, I understand that violations of this agreement may result in disciplinary action, up to and including, termination of my employment.

Statement of Understanding

I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.