Training and Development Coordinator

Position Description
Training and Development Coordinator

The Training and Development Coordinator is responsible for evaluating, developing, maintaining, and sometimes delivering the training for the staff of Trivium Life Services.  They will work closely with the Quality Director to determine training requirements for staff and develop delivery methods for the training; network with area colleges and consultants to determine the best process for providing training in house, electronically or with outside vendors; and provide guidance and assistance with development plans for staff.   This position will report directly to the Human Resources Director. 

Essential Duties
This position includes, but is not limited to, the following essential functions:

  • Oversee, evaluate, and recommend enhancements to the onboarding process.
  • Manage and maintain our electronic training program, Relias Learning, and monitor staff compliance with training requirements.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Develop training programs as needed and ensure appropriate testing and evaluation procedure are in place.
  • Conduct or arrange for ongoing professional development classes for employees.
  • Confer with leadership and conduct surveys to identify training needs
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Develop and organize training materials.
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, webinars, on-the-job training, meetings, conferences, and workshops.
  • Train supervisors in techniques and skills for training and supporting their direct reports
  • Collaborate with the Fiscal department to develop training budget
  • Work a flexible work schedule to accommodate the Company's needs as applicable.
  • Other duties as assigned by supervisory personnel.
Knowledge, Skills and Abilities
  • Builds and develops internal and external relationships. creates partnerships, builds trust, share ideas, and accomplishes work.
  • Embrace change and sets goals that align with the company's vision.
  • Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
  • Able to gather and evaluate information that leads to smart decisions.
  • Provide clear communication and share information regularly and concisely.
  • Hold themselves accountable for their performance.
  • The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
  • Ability to act as a positive adult role model.
  • Above average verbal and written communication skills, including ability to facilitate and lead training sessions. 
  • Above average computer skills, including all Microsoft Office programs.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Proven high level of customer service skills
  • Successfully meet the competency requirements established by the Competency Assessment Program of Trivium Life Services.
  • Valid Chauffeur's license and a driving record that is acceptable to Trivium Life Services auto insurance company.
  • Ability to travel
  • Committed to self-improvement
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Training and Development Coordinator's job.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.
While performing the responsibilities of the Training and Development Coordinator's job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.  The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and distant vision.

Working Conditions
Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate.  Work may require weekend and/or evening hours.  The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.

To perform the Training and Development Coordinator job successfully, the individual must be able to perform each essential responsibility satisfactorily. 
The Training and Development Coordinator will have the following experience and attributes:

  • Bachelor's degree in Business, Education or Liberal Arts; or a minimum of 2 years' experience in the training and/or development of staff.
  • Demonstrated ability/experience to create and present written and electronic instructional documentation.
Confidentiality Statement
I acknowledge and understand that I may have access to confidential information, including Protected Health Information (PHI), regarding employees, clients, or the public.  In addition, I acknowledge and understand that I may have access to proprietary or other confidential information or business information belonging to Trivium Life Services.  Therefore, except as required or permitted by law, I agree that I will not:
  • Access or attempt to access data that is unrelated to my job duties at Trivium Life Services.
  • Access or attempt to access Protected Health Information (PHI) beyond my stated authorized HIPAA access level.
  • Use or disclose to any other person, or allow any other person access to, any information related to facility that is proprietary or confidential and/or pertains to employees, students, clients, or the public.  Use or disclosure of information includes, but is not limited to, verbal discussions, FAX transmissions, electronic mail messages, voice mail communication, written documentation, "loaning" computer access codes, and/or another transmission or sharing of data.
  • Use or disclose Protected Health Information (PHI) for use in violation of HIPAA regulations.

I understand that Trivium Life Services and its employees, clients, or others may suffer irreparable harm by use or disclosure of proprietary or confidential information and that facility may seek legal remedies available to it should such use, or disclosure occur.  Further, I understand that violations of this agreement may result in disciplinary action, up to and including, termination of my employment.

Statement of Understanding
I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.