This position includes, but is not limited to, the following essential functions:

• Manage the site's program services to meet standards of CARF, HCBS, DIA, and other regulatory services, as well as abide by and enforce all Company policies and procedures related to scope of work.
• Ensure Quality Assurance standards in delivery of services in all aspects, including accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation. Manage the billing process ensuring submission in a timely fashion and revenue is maximized in accordance with delivery of high-quality services. 
• Abide by and enforce all company safety policies, Americans with Disabilities Act (ADA) standards, Occupational Safety and Health Administration (OSHA) regulations, Health Insurance Portability and Accountability Act (HIPPA) regulations, Corporate Compliance policies, and Code of Ethics; employ safeguards as directly by Safety committee, HIPAA laws and the Trivium Life Servicers Compliance Officer and CEO.
• Provide subject matter (SME) to Regional Senior Director and/or designee, Vice President of Operations, Senior Leadership Team, Board of Directors, and all staff in assigned focus areas, including:  HCBS, ID Waiver, Habilitation Waiver, Money Follows the Person, etc.
• Collect, analyze, report, and make recommendations on service data, including incident reports, human rights restrictions, behavioral support plans, and outcome measurement system.
• Develop and oversee assigned program budgets.  Monitor and adjust expenditures monthly to stay within annual budget.  Ensure that all revenue targets are monitored and met. 
• Direct operations strategies by analyzing trends and designing strategies and performance measurements to promote better productivity, program compliance and fiscal management.
• Work closely and collaboratively with Service Coordinators to effectively advocate for persons served with funding sources, case managers, CPC, social workers, and employers; ensure open communication channels with all stakeholders.
• Work closely and collaboratively with Service Coordinators to collect, analyze, report, and make recommendations on service delivery data, including, incident reports, human rights restrictions, behavioral support plans, and outcome measurement system, as well as safety measures.
• Ensure appropriate staffing levels for all market programs to meet client demand and optimize staffing levels to drive program growth, following standard recruiting and hiring processes as implemented by the HR department.
• Effectively recruit, hire, train, assign, direct, control, counsel, discipline, and evaluate performance of assigned staff, while ensuring compliance with employment law and securing appropriate staffing levels to meet client's needs. 
• Assist with program census/enrollment at budgeted capacities, while actively pursuing additional opportunities to sustain and expand programs.
• Provide effective stewardship with all Company assets, including, but not limited to, facilities, equipment, and vehicles.
• Manage operational strategies by analyzing trends and designing strategies and performance measurements to promote better productivity, program compliance, and fiscal management.
• Ensure that positive relationships are developed and maintained with other providers, local businesses, not for profits and other community stakeholders.
• Hold meetings to ensure proper communication and collaboration between programs, in concert with service coordination. 
• Work a flexible schedule to accommodate the Company's needs as applicable.
• Other duties as assigned by supervisory personnel.
• Reasonable accommodation may be made to enable individuals to perform the essential functions of the position.

Knowledge, Skills, and Abilities

• Builds and develops internal and external relationships, creates partnerships, builds trust, share ideas, and accomplishes work.
• Develops others to become more effective through strengths, expectations, and coaching.
• Embraces change and sets goals that align with the company's vision.
• Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
• Able to gather and evaluate information that leads to smart decisions.
• Provides clear communication and shares information regularly and concisely.
• Holds themselves and their team accountable for their performance.
• Followed by what is in the existing job description in this section.
• The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
• Possess outstanding written, verbal, communication, persuasion, and presentation skills with the ability to communicate at all levels of the organization including community and civic leaders.
• Display strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.
• Ability to manage multiple projects and tasks within defined timeframes.
• Must have proficiency in Microsoft Office software, i.e., Word, Excel, Outlook, and Power Point.
• The ability to successfully complete the competency requirements of the Competency Assessment Program of Trivium Life Services.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Site Manager.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position. 

While performing the responsibilities of the Site Manager job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.  The employee is required to stand, walk, reach with arms and hands; and occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The employee must be able to travel to off-site meetings and occasionally attend seminars/trainings or meetings which may require overnight stay.

Working Conditions

Working conditions are normal for an office environment.  The noise level in the work environment is usually quiet to moderate.  Work will require weekend and/or evening work as needed.  Occasional conditions will vary as it will be necessary to be in various locations, the homes of persons served or their families and funding agencies.  The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.

Requirements/Qualifications

This position requires the following minimum qualifications to be met:

• Bachelor's degree from an accredited college or university preferred; or a demonstrated combination of experience, coursework, and trainings in a related field (management/sales/social services).
• A minimum of three (3) years of experience in management and/or operational management.
• Preferred experience in a health care field and/or the service area of intellectual disabilities or mental illness, and experience with Medicaid.
• Demonstration of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities. 
• Must possess or secure and maintain certification in First Aid and CPR; and a valid Chauffer's license with a driving record that is acceptable to Trivium Life Service's auto insurance company.