This position includes, but is
not limited to, the following essential functions:
- Manage the site's program
services to meet standards of CARF, HCBS, DIA, and other regulatory
services, as well as abide by and enforce all Company policies and
procedures related to scope of work.
- Ensure
Quality Assurance standards in delivery of services in all aspects, including
accreditation and compliance surveys, compliance with Quality Framework
requirements, and service documentation. Manage the billing process
ensuring submission in a timely fashion and revenue is maximized in
accordance with delivery of high-quality services.
- Abide
by and enforce all company safety policies, Americans with Disabilities
Act (ADA) standards, Occupational Safety and Health Administration (OSHA)
regulations, Health Insurance Portability and Accountability Act (HIPPA)
regulations, Corporate Compliance policies, and Code of Ethics; employ
safeguards as directly by Safety committee, HIPAA laws and the Trivium
Life Servicers Compliance Officer and CEO.
- Provide
subject matter (SME) to Regional Senior Director and/or designee, Vice
President of Operations, Senior Leadership Team, Board of Directors, and
all staff in assigned focus areas, including: HCBS, ID Waiver, Habilitation Waiver,
Money Follows the Person, etc.
- Collect,
analyze, report, and make recommendations on service data, including
incident reports, human rights restrictions, behavioral support plans, and
outcome measurement system.
- Develop
and oversee assigned program budgets. Monitor and adjust
expenditures monthly to stay within annual budget. Ensure that all
revenue targets are monitored and met.
- Direct
operations strategies by analyzing trends and designing strategies and
performance measurements to promote better productivity, program
compliance and fiscal management.
- Work
closely and collaboratively with Service Coordinators to effectively advocate
for persons served with funding sources, case managers, CPC, social workers,
and employers; ensure open communication channels with all stakeholders.
- Work
closely and collaboratively with Service Coordinators to collect, analyze,
report, and make recommendations on service delivery data, including,
incident reports, human rights restrictions, behavioral support plans, and
outcome measurement system, as well as safety measures.
- Ensure
appropriate staffing levels for all market programs to meet client demand
and optimize staffing levels to drive program growth, following standard
recruiting and hiring processes as implemented by the HR department.
- Effectively
recruit, hire, train, assign, direct, control, counsel, discipline, and
evaluate performance of assigned staff, while ensuring compliance with
employment law and securing appropriate staffing levels to meet client's
needs.
- Assist
with program census/enrollment at budgeted capacities, while actively
pursuing additional opportunities to sustain and expand programs.
- Provide
effective stewardship with all Company assets, including, but not limited
to, facilities, equipment, and vehicles.
- Manage
operational strategies by analyzing trends and designing strategies and
performance measurements to promote better productivity, program
compliance, and fiscal management.
- Ensure
that positive relationships are developed and maintained with other
providers, local businesses, not for profits and other community
stakeholders.
- Hold
meetings to ensure proper communication and collaboration between
programs, in concert with service coordination.
- Work
a flexible schedule to accommodate the Company's needs as applicable.
- Other
duties as assigned by supervisory personnel.
- Reasonable
accommodation may be made to enable individuals to perform the essential
functions of the position.
Knowledge, Skills, and Abilities
- Builds and develops internal and external
relationships, creates partnerships, builds trust, share ideas, and
accomplishes work.
- Develops others to become more effective through
strengths, expectations, and coaching.
- Embraces change and sets goals that align with
the company's vision.
- Encourages and inspires others through
positivity, vision, confidence, challenges, and recognition.
- Able to gather and evaluate information that
leads to smart decisions.
- Provides clear communication and shares
information regularly and concisely.
- Holds themselves and their team accountable for their performance.
- Followed by what is in the existing job description in this section.
- The ability to follow
and lead by example the Company's mission to empower individuals and to
actively seek out opportunities for an enhanced quality of life.
- Possess outstanding
written, verbal, communication, persuasion, and presentation skills with the
ability to communicate at all levels of the organization including community
and civic leaders.
- Display strong
organizational and analytical skills; and demonstrate the ability to organize,
manage and execute responsibilities under limited time frames within a fast
paced and changing environment.
- Ability to manage
multiple projects and tasks within defined timeframes.
- Must have proficiency
in Microsoft Office software, i.e., Word, Excel, Outlook, and Power Point.
- The ability to
successfully complete the competency requirements of the Competency Assessment
Program of Trivium Life Services.
Physical Demands
These physical demands are
representative of the physical requirements necessary for an employee to
successfully perform the essential functions of the Site Manager.
Reasonable accommodation can be made to enable people with disabilities to
perform the described essential functions of the position.
While performing the responsibilities of the Site
Manager job, the employee is required to talk and hear. The employee is
often required to sit and use their hands and fingers, to handle or feel and to
manipulate keys on a keyboard. The employee is required to stand, walk,
reach with arms and hands; and occasionally required to climb or balance, and
to stoop, kneel, crouch or crawl. Vision abilities required by this job include
close vision.
The employee must be able to travel to off-site
meetings and occasionally attend seminars/trainings or meetings which may
require overnight stay.
Working Conditions
Working conditions are normal
for an office environment. The noise level in the work environment is
usually quiet to moderate. Work will require weekend and/or evening work
as needed. Occasional conditions will vary as it will be necessary to be
in various locations, the homes of persons served or their families and funding
agencies. The employee must be able to travel between locations, and
occasionally attend seminars which may require an overnight stay.
Requirements/Qualifications
This position requires the
following minimum qualifications to be met:
- Bachelor's degree from an
accredited college or university preferred; or a demonstrated combination
of experience, coursework, and trainings in a related field
(management/sales/social services).
- A
minimum of three (3) years of experience in management and/or operational
management.
- Preferred
experience in a health care field and/or the service area of intellectual
disabilities or mental illness, and experience with Medicaid.
- Demonstration
of strong leadership, organizational, analytical, and management skills
(managing people, processes, and projects) with a focus on program
coordination, staff development, and support to those vital employees
delivering care to persons with disabilities.
- Must possess or secure and maintain certification in First Aid and
CPR; and a valid Chauffer's license with a driving record that is acceptable to Trivium Life Service's auto insurance
company.