Service Coordinator

Position Description
Service Coordinator

The Service Coordinator is responsible for providing support to people receiving services from Trivium Life Services. This role is responsible for ensuring each person served is provided the opportunity to enhance their life through the process of a person-centered plan. The Service Coordinator will report directly to the Service Coordinator Manager or the Market Director.

Essential Duties
This position includes, but is not limited to, the following essential functions:

  • Develop, monitor, and support an Individual Support Plan in collaboration with person served, to achieve goals.
  • Write, coordinate, & ensure the implementation of behavioral plans. 
  • Effectively advocate for persons served both internally and externally and coordinate individual needs of persons served and maintain quality relationships and open communication channels with all stakeholders (Person served residential providers, employers, social workers, case managers, funders, families, guardians, staff, etc.)
  • Perform persons served intake, discharge, termination, and follow-up tasks, working with Finance to secure and process client authorization for both new and existing clients. Maintain accurate and timely client information in Therap (EHR); be a super-user and champion the tool
  • Ensure adherence to persons' served medication management plans. 
  • Abide by all HIPAA regulations and employ safeguards as directed by HIPAA laws and the Trivium Compliance Officer. 
  • Coordinate services to meet CARF standards, Home and Community Based Services, Department of Inspections and Appeals, and other regulatory agencies. 
  • Update client data systems on a regular basis to ensure accuracy for goal planning and compliance.
  • Maintain open communication channels with direct support staff to provide the supports needed and ensure consistency and quality of client care.  Work collaboratively with the Team Coordinator(s) as it relates to client services.
  • Ensure and assist in coordination with Residential Team Coordinators working with social security to provide payee services as needed, to aide persons served in the use of work incentives, provide wage reporting, and benefit counseling, and supervise the management of persons served personal finances, as well as low-income assistance. (as needed and desired).
  • Participate in meetings for coordinating with the person served and their interdisciplinary team.
  • Update market leaders as scheduled and as needed to keep them aware of persons served; also, the Service Coordinator Manager where applicable. 
  • Facilitate family member support in achieving and maintaining the assigned individual's goals for all Trivium programs in a holistic manner and in line with an overall enhanced client experience. 
  • Ensure service files of persons served are organized and kept confidential.
  • Document client interactions and support interventions in the form of progress notes, incident reports, GERs, communication log, and any other as needed and instructed.
  • Participate in the outcome measurement system as an integral person in the workflow and reporting.
  • Assist with supervision of persons served as needed. 
  • Other duties as assigned by supervisory personnel.
Knowledge, Skills, and Abilities
  • Builds and develops internal and external relationships, creates partnerships, builds trust, share ideas, and accomplishes work.
  • Develops others to become more effective through strengths, expectations, and coaching.
  • Embraces change and sets goals that align with the company's vision.
  • Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
  • Able to gather and evaluate information that leads to smart decisions.
  • Provides clear communication and shares information regularly and concisely.
  • Holds themselves accountable for their performance.
  • The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
  • Embrace the values and philosophy of Trivium Life Services.
  • Create a positive working environment.
  • Possess a high level of verbal and written communication skills.
  • Possess computer knowledge with emphasis on Microsoft office programs.
  • Must secure and maintain a private phone.
  • Obtain and maintain a certification in CPR and First Aid.
  • Committed to self-improvement.
  • Friendly, helpful, and professional manner to enable excellent first impression of Trivium Life Services.
  • Treats persons served with utmost dignity and respect.
  • Present oneself as a positive role model.
  • Must be familiar with all HIPAA regulations and employ safeguards as directed by HIPAA laws and the Trivium Compliance Officer. 
  • Strong organizational and analytical skills; and demonstrate the ability to organize and execute responsibilities under limited time frames within a fast paced and changing environment
  • Possess effective problem solving and decision-making skills.
  • Effective verbal and written communication skills and general computer knowledge.
  • Successfully meet the competency requirements established by the Competency Assessment Program of Trivium Life Services.
  • Must secure and maintain a private phone.
  • Be committed to self-development.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Service Coordinator position.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. 

While performing the responsibilities of the Service Coordinator, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.  The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and distant vision.

Working Conditions
Working conditions are normal for an office environment.  The noise level in the work environment is usually quiet to moderate.  Work will require weekend and/or evening work as needed.  Occasional conditions will vary as it will be necessary to be in various locations, homes of persons served or their families and funding agencies.  The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.

The Service Coordinator will have the fo

  • Two years' experience in working with people with disabilities in a service delivery related field.
  • Demonstrated experience in strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.
  • Must obtain Medication Manager certification within six months of employment.
  • Must be proficient in Therap or utilized EHR within six months.

   The following are preferred but not required:
  • Associate degree from an accredited college or demonstration of a minimum of 60 college credit hours.
Confidentiality Statement
I acknowledge and understand that I may have access to confidential information, including Protected Health Information (PHI), regarding employees, clients, or the public.  In addition, I acknowledge and understand that I may have access to proprietary or other confidential information or business information belonging to Trivium.  Therefore, except as required or permitted by law, I agree that I will not:
  • Access or attempt to access data that is unrelated to my job duties at Trivium.
  • Access or attempt to access Protected Health Information (PHI) beyond my stated authorized HIPAA access level.
  • Use or disclose to any other person, or allow any other person access to, any information related to facility that is proprietary or confidential and/or pertains to employees, students, clients, or the public.  Use or disclosure of information includes, but is not limited to, verbal discussions, FAX transmissions, electronic mail messages, voice mail communication, written documentation, "loaning"      computer access codes, and/or another transmission or sharing of data.
  • Use or disclose Protected Health Information (PHI) for use in violation of HIPAA regulations.

I understand that Trivium Life Services and its employees, clients, or others may suffer irreparable harm by use or disclosure of proprietary or confidential information and that facility may seek legal remedies available to it should such use, or disclosure occur.  Further, I understand that violations of this agreement may result in disciplinary action, up to and including, termination of my employment.

Statement of Understanding
I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.