Residential Team Coordinator

Residential Team Coordinator


The Residential Team Coordinator is responsible for providing instruction and support to their team of staff ensuring the health and safety of the persons served in their home, workplace and within the community. This individual is also responsible for the support, development, and engagement of their assigned team of staff of Crossroads of Western Iowa. The Residential Team Coordinator reports to the Team Coordination Manager or Market Director.

Essential Duties

  • Lead, as well as provide support and supervision to a team of assigned staff in support of persons served and ensure the implementation of their goals.
  • Establish high standards of conduct and job performance for the team; lead by example.
  • Build trust and partnership with employees to drive high performance, engagement, and a strong organizational culture.
  • Effectively assign, direct, control, evaluate performance, coach and hold accountable assigned team.
  • Conduct effective staff and one-on-one employee meetings.
  • Develop and/or support the scheduling for direct care staff to ensure supports are available to persons served.
  • Communicate staff schedule needs/changes in a timely manner and arrange for replacements.
  • Ensure tracking and billing of direct service hours and ensure accuracy efficiency and cost effectiveness.
  • Assist in the hiring process and coordinate and conduct onboarding of new staff, as well as be involved in ongoing training opportunities in the form of regular staff and small group team meetings.
  • Maintain open communication channels and keep leadership aware of client and/or staff support needs.
  • Coordinate with direct care staff and ensure the scheduling of clients' medical appointments, including transportation.
  • Supervise the area of medication management.
  • Practice compliance with employment law guidelines and mandates.
  • Oversee the execution of medication management plans.
  • Support staff in the implementation of behavioral plans.
  • Ensure timely documentation of client interactions and support interventions in the form of progress notes, incident reports, communication log, and other as needed and instructed by direct support staff.
  • Be responsive to and provide emergency intervention for all persons receiving supports.
  • Ensure clients receive assistance with social security including work incentives, wage reporting, benefit counseling, and assist with the management of personal finances (as needed and desired).
  • Ensure support for persons served in locating and securing adequate and desired housing options, including advocating on their behalf with landlords, assisting in arranging moving in/out of apartments, and supporting consumer's desires to purchase their own homes.
  • Ensure assistance for persons served in applying for and maintaining low-income assistance such as housing support, food stamps, and energy assistance; and assist with reporting taxes or securing tax assistance.
  • Work a shift per an established schedule and be flexible to work outside the shift parameters based upon the needs of the business.
  • Other duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities

  • The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
  • Embrace the values and philosophy of Crossroads of Western Iowa
  • Effectively direct and monitor the work of others.
  • Present one's self as a positive role model.
  • Effective verbal and written communication skills and general computer knowledge.
  • Ability to be flexible as to schedule and hours as the position requires.
  • Must be familiar with all HIPAA regulations and employ safeguards as directed by HIPAA laws and the CWI Compliance Officer.
  • Must have a valid Chauffeur's license (or equivalent) and maintain a driving record that is acceptable to Crossroads of Western Iowa's auto insurance company.
  • Certification in First Aid and CPR.
  • Must secure and maintain a private phone.
  • Be committed to self-development.

Physical Demands

While performing the responsibilities of the Team Coordinator job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Must be able to assist in transferring persons served using 1, 2, or 3 persons transfers as specified in each Person-Centered Plan. Vision abilities required by this job include close and distant vision.

Working Conditions

Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate. Work will require weekend and/or evening work as needed. Occasional conditions will vary as it will be necessary to be in various locations, homes of persons served, their families and funding agencies. The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.


  •  High School Diploma or equivalent.
  • Two years' experience in working with people with disabilities in a service delivery related field.
  • Demonstrated experience in strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.
  •  Must obtain Medication Manager certification within six months of employment.
  • The following are preferred but not required:
    • Associate degree from an accredited college or demonstration of a minimum of 60 college credit hours.
    • Two years' experience in supervision of staff or a minimum of 15 college credit hours in a management/supervisory field obtained through an accredited college.
    • Demonstrated experience of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities. 

Statement of Understanding

I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.