Residential Team Coordinator
The Residential Team
Coordinator is responsible for providing instruction and support to their team
of staff ensuring the health and safety of the persons served in their home,
workplace and within the community. This individual is also responsible for the
support, development, and engagement of their assigned team of staff of
Crossroads of Western Iowa. The Residential Team Coordinator reports to the
Team Coordination Manager or Market Director.
- Lead, as well as provide support and supervision
to a team of assigned staff in support of persons served and ensure the
implementation of their goals.
- Establish high standards of conduct and job
performance for the team; lead by example.
- Build trust and partnership with employees to
drive high performance, engagement, and a strong organizational culture.
- Effectively assign, direct, control, evaluate
performance, coach and hold accountable assigned team.
- Conduct effective staff and one-on-one employee
- Develop and/or support the scheduling for direct
care staff to ensure supports are available to persons served.
- Communicate staff schedule needs/changes in a
timely manner and arrange for replacements.
- Ensure tracking and billing of direct service
hours and ensure accuracy efficiency and cost effectiveness.
- Assist in the hiring process and coordinate and
conduct onboarding of new staff, as well as be involved in ongoing training
opportunities in the form of regular staff and small group team meetings.
- Maintain open communication channels and keep leadership
aware of client and/or staff support needs.
- Coordinate with direct care staff and ensure the
scheduling of clients' medical appointments, including transportation.
- Supervise the area of medication management.
- Practice compliance with employment law
guidelines and mandates.
- Oversee the execution of medication management
- Support staff in the implementation of
- Ensure timely documentation of client
interactions and support interventions in the form of progress notes, incident
reports, communication log, and other as needed and instructed by direct
- Be responsive to and provide emergency
intervention for all persons receiving supports.
- Ensure clients receive assistance with social
security including work incentives, wage reporting, benefit counseling, and assist
with the management of personal finances (as needed and desired).
- Ensure support for persons served in locating
and securing adequate and desired housing options, including advocating on
their behalf with landlords, assisting in arranging moving in/out of apartments,
and supporting consumer's desires to purchase their own homes.
- Ensure assistance for persons served in applying
for and maintaining low-income assistance such as housing support, food stamps,
and energy assistance; and assist with reporting taxes or securing tax
- Work a shift per an established schedule and be
flexible to work outside the shift parameters based upon the needs of the
- Other duties as assigned by supervisory
Knowledge, Skills, and Abilities
- The ability to follow and lead by example the
Company's mission to empower individuals and to actively seek out opportunities
for an enhanced quality of life.
- Embrace the values and philosophy of Crossroads
of Western Iowa
- Effectively direct and monitor the work of
- Present one's self as a positive role model.
- Effective verbal and written communication
skills and general computer knowledge.
- Ability to be flexible as to schedule and hours
as the position requires.
- Must be familiar with all HIPAA regulations and
employ safeguards as directed by HIPAA laws and the CWI Compliance Officer.
- Must have a valid Chauffeur's license (or
equivalent) and maintain a driving record that is acceptable to Crossroads of
Western Iowa's auto insurance company.
- Certification in First Aid and CPR.
- Must secure and maintain a private phone.
- Be committed to self-development.
While performing the responsibilities of the Team
Coordinator job, the employee is required to talk and hear. The employee is
often required to sit and use their hands and fingers, to handle or feel and to
manipulate keys on a keyboard. The employee is occasionally required to stand,
walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch
or crawl. Must be able to assist in transferring persons served using 1, 2, or
3 persons transfers as specified in each Person-Centered Plan. Vision abilities
required by this job include close and distant vision.
Working conditions are normal for an office environment.
The noise level in the work environment is usually quiet to moderate. Work will
require weekend and/or evening work as needed. Occasional conditions will vary
as it will be necessary to be in various locations, homes of persons served,
their families and funding agencies. The employee must be able to travel
between locations, and occasionally attend seminars which may require an
School Diploma or equivalent.
years' experience in working with people with disabilities in a service
delivery related field.
experience in strong organizational and analytical skills; and demonstrate the
ability to organize, manage and execute responsibilities under limited time
frames within a fast paced and changing environment.
obtain Medication Manager certification within six months of employment.
- The following are preferred but not
degree from an accredited college or demonstration of a minimum of 60 college
years' experience in supervision of staff or a minimum of 15 college credit
hours in a management/supervisory field obtained through an accredited college.
experience of strong leadership, organizational, analytical, and management
skills (managing people, processes, and projects) with a focus on program
coordination, staff development, and support to those vital employees
delivering care to persons with disabilities.
Statement of Understanding
I have read and understand the above position
description. I assert that I can perform all essential job functions, meet the
physical requirements of this position, perform satisfactorily in the stated
working conditions, and satisfy the expectation for regular attendance.