LInks Team Coordinator

The LINKS Team Coordinator is responsible for the day to day operations of the LINKS Day Habilitation Program.  The LINKS Team Coordinator will oversee the LINKS Coaches. He/ she will maintain calendars and schedules of all LINKS activities. This position will report directly to the Team Coordinator Manager of Crossroads of Western Iowa. 

Essential Duties

This position includes, but is not limited to, the following essential functions:

  • Lead, as well as provide support and supervision to a team of assigned staff in support of persons served and ensure the implementation of their goals.
  •  Establish high standards of conduct and job performance for the team; lead by example.
  •  Build trust and partnership with employees to drive high performance, engagement, and a strong organizational culture.
  •   Effectively assign, direct, control, evaluate performance, coach and hold accountable assigned team.
  •   Conduct effective staff and one-on-one employee meetings.
  • Develop and/or support the scheduling for direct care staff to ensure supports are available to persons served.
  • Communicate staff schedule needs/changes in a timely manner and arrange for replacements.
  • Ensure tracking and billing of direct service hours and ensure accuracy efficiency and cost effectiveness.
  • Assist in the hiring process and coordinate and conduct onboarding of new staff, as well as be involved in ongoing training opportunities in the form of regular staff and small group team meetings.
  • Maintain open communication channels and keep leadership aware of client and/or staff support needs.
  • Coordinate with direct care staff and ensure the scheduling of clients' medical appointments, including transportation.
  • Supervise the area of medication management.
  •  Practice compliance with employment law guidelines and mandates.
  •  Oversee the execution of medication management plans.
  •  Support staff in the implementation of behavioral plans.
  •  Ensure timely documentation of client interactions and support interventions in the form of progress notes, incident reports, communication log, and other as needed and instructed by direct support staff.
  •  Be responsive to and provide emergency intervention for all persons receiving supports.
  •  Be flexible to work outside the shift parameters based upon the needs of the business.
  • Coordinate Quality Assurance standards in delivery of services in all aspects, including:  accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation.
  • Work cooperatively with the persons served and other team members to support the persons served "Individual Support Plan"
  • Oversee daily reports on persons served needs and progress or otherwise document in writing or on the computer, maintain files in a neat and orderly fashion and assure limited access to documentation as applies.
  • Assist persons served in activities such as community outings, socialization, following directions, attention to tasks, job readiness and any activities as needed. 
  • Provide counseling to persons served and or/coordinate Mental Health Services as needed
  • Maintain and develop positive relationships with the many businesses, academic and vocational training institutions, support services and community resource agencies.  Develop new leads and opportunities with new and existing customers and vendors.
  • Work a flexible work schedule to accommodate the Company's needs as applicable.
  • Other duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities

  • The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
  • Embrace the values and philosophy of Crossroads of Western Iowa
  • Effectively direct and monitor the work of others.
  • Present one's self as a positive role model.
  •  Ability to be flexible as to schedule and hours as the position requires.
  • Must be familiar with all HIPAA regulations and employ safeguards as directed by HIPAA laws and the CWI Compliance Officer.
  • Possess outstanding written, verbal, communication, persuasion, and presentation skills with the ability to communicate at all levels of the organization including community and civic leaders and have general computer knowledge.
  • Must secure and maintain a private phone.
  • Be committed to self-development.
  • The ability to successfully meet the competency requirements of the Competency Assessment Program of Crossroads of Western Iowa
  • Must possess or secure and maintain certification in First Aid and CPR; and a valid Chauffeur's license with a driving record that is acceptable to Crossroads of Western Iowa's auto insurance company.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the LINKS Team Coordinator's job. 

While performing the responsibilities of the LINKS Team Coordinator's job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard and to write documentation.  The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and far vision. The employee must be able to assist in transferring persons served using 1, 2, or 3 persons transfers as specified in each Person-Centered Plan.

Working Conditions

Working conditions vary from indoors activities to outdoor activities.  The noise level in the work environment is usually quiet to moderate, but occasionally can be noisy.  Work may require occasional weekend and/or evening work. The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.


The LINKS Team Coordinator will have the following experience and attributes:

  • High School Diploma or equivalent.
  • Two years' experience in working with people with disabilities in a service delivery related field.
  •  Demonstrated experience in strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.
  • Must obtain Medication Manager certification within six months of employment.
  • The following are preferred but not required:
    •   Associate degree from an accredited college or demonstration of a minimum of 60 college credit hours.

    •  Two years' experience in supervision of staff or a minimum of 15 college credit hours in a management/supervisory field obtained through an accredited college.

    •  Demonstrated experience of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities. 

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the LINKS Team Coordinator's job. 

Statement of Understanding

I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.