Links Coach



The LINKS Coach is responsible for the supervision and care of individuals attending the LINKS Day Habilitation Program.  The LINKS Coach will daily organize and prepare for the activities, outings and personal cares of individuals under the direction of the Team Coordinator.  The LINKS Coach reports directly to the LINKS Team Coordinator or the ES & LINKS Team Coordinator.

Essential Duties

This position includes, but is not limited to, the following essential functions:

  •  Assist in coordinating all aspects of program to meet standards of all regulatory Agencies such as:  CARF, Department of Inspections and Appeals, Department of Labor, Management Care Officer and OSHA.
  • Work cooperatively with the person served, their service coordinator, and other team members to support the persons served "Person-Centered Plan"
  • Assist persons served with specific individual needs
  • Set up the activity area daily, ensuring it is ready for activities to begin
  • Assist with supervision of persons served during break and meal time
  • Maintain a clean, healthy, and safe environment for persons served
  • Provide physical assistance to persons served as necessary in the areas of eating, dressing, personal hygiene, etc.
  • Document persons served interactions and support interventions in the form of contact notes/Therap ISP data, incident reports, T-log timely and as instructed.
  • Oversee, and participate in, the clean up each day before everyone leaves
  • Participate in Person-Centered Plan when asked
  • Keep direct supervisor informed of persons served needs and progress
  • Assist persons served in activities such as community outings, socialization, following directions, attention to tasks, job readiness and making crafts
  • Model for or physically assist persons served with actual activities and/or tasks
  • Lead small group activities
  • Must have authorized release before sensitive information is given pertaining to CWI, persons served, and staff
  • Will be aware of and comply with all HIPAA regulations in coordination with the HIPAA Compliance Officer
  • Will abide by all CWI Corporate Compliance policies and Code of Ethics
  • Comply with instructions and directions given by direct supervisor for person served individual and group needs
  • Provide services per approved policies and procedures, ensuring appropriate implementation of Person-Centered Plan
  • Maintain files in a neat and orderly fashion and assure limited access to such (on the computer as appropriate)
  • Implement, evaluate and coordinate each person served goals
  • Implement or see to the implementation of behavioral plans
  • Work a flexible schedule to accommodate the Company's needs as applicable
  • Other duties as assigned by supervisory personnel.

Knowledge, Skills and Abilities

  • Embrace the values and philosophy of Crossroads of Western Iowa
  • Treat persons served with the utmost respect and dignity
  • Participate in the development of small group activities
  • Attend and participate in regular staff meetings and any other meetings as directed by management
  • Attend and successfully complete all necessary staff orientation and training functions
  • Committed to self-improvement
  • Ability to push, pull, lift and/or transfer up to 50 pounds
  • Ability to act as a positive adult role model
  • Problem solving, decision making and organizational skills
  • Able to travel between locations
  • Able to attend seminars which may require to stay overnight on occasion
  • Certification in CPR and First Aid
  • Good organizational skills.
  • Good verbal and written communication skills
  • Must be able to operate and navigate a PC
  • Must secure and maintain a private phone

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the LINKS Coach's job.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the LINKS Coach's job. 

While performing the responsibilities of the LINKS Coach's job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard or to write documentation.  The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.  Must be able to assist in transferring persons served using 1, 2, or 3 persons transfers as specified in each Person-Centered Plan.

Vision abilities required by this job include close and far vision. 

Working Conditions

Working conditions vary from indoors activities to outdoor activities.  The noise level in the work environment is usually quiet to moderate, but occasionally can be noisy.  The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay.


To perform the LINKS Coach job successfully, the individual must be able to perform each essential responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals to perform the essential functions of the position. 

The LINKS Coach will have the following experience and attributes:

  • High School diploma or GED.
  • A valid Chauffeur's license with a driving record that is acceptable to CWI's auto insurance company

Statement of Understanding

I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.