Employment Coach

Employment Services Coach 


The Employment Services Coach is responsible for creating an environment where individuals with disabilities can find success in the employment arena.  The Employment Services Coach will provide job supports that are appropriate to the individual's skills and desires. S/he will work cooperatively with the individuals receiving services, their families, staff and all stake holders.  This position reports to the ES Team Coordinator or the ES/LINKS Team Coordinator.

Essential Duties

This position includes, but is not limited to, the following essential functions:

  • Must be familiar with all HIPAA regulations and employ safeguards as directed by HIPAA laws and the CWI Compliance Officer.
  • Work with persons served to maintain employment; once a job is obtained.  Facilitating natural supports that have been identified in the work place. 
  • Documents persons served interactions and support interventions in the form of contact notes/Therap ISP data, incident reports, T-log timely and as instructed.
  • Develop a network of business and agency contacts to facilitate integration in community employment by participating in on-line trainings, presentations, group orientations and other outreach activities.
  • Ensure compliance with employment law guidelines, mandates and documentation of services for IVRS, Ticket to Work, Wavier and other funding sources. 
  • Look for ways to promote continuous improvement by remaining abreast of new trends by attending workshops, seminars, conferences, meetings, etc. as needed. 
  •  Regular and consistent attendance per an established shift.
  •  Other duties as assigned by supervisory personnel.

To perform the Employment Coach job successfully, the individual must be able to perform each essential responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals to perform the essential functions of the position. 

Knowledge, Skills and Abilities

  • Embrace the values and philosophy of Crossroads of Western Iowa
  • Must abide by CWI Corporate Compliance policies and Code of Ethics
  • Have good verbal and written communication skills.
  • Basic reading, writing and math skills
  • The ability to be flexible as to schedule and hours. 
  • Must secure and maintain a private phone.
  • Obtain and maintain a Certification in CPR and First Aid
  • Must be able to push, pull, lift and/or transfer up to 50 pounds
  • Ability to travel between locations, and occasionally attend seminars which may require an overnight stay.
  • Committed to self-improvement.
  • Must hold or obtain a nationally recognized certification in job training and coaching within 2 years of hire or 2 years from the effective date of the rules change.  (Staff hired prior to July 1, 2018 have until July 1, 2020 to complete certification.)
  • Complete 9.5 hours of employment services training through Direct Course (IACP) or courses from Association of Community Rehabilitation Educators (ACRE) certified training programs within 6 months of hire.  (Staff hired prior to July 1, 2018 have until January 1, 2019 to complete training.)
  • Following the completion of 9.5 hours of employment services training; complete 4 hours annually of continuing education in employment services.
  • Possess computer knowledge with emphasis on Microsoft office programs.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Employment Coach's job.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. 

While performing the responsibilities of the Employment Coach's job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.  The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and distant vision.  The employee must be able to

Working Conditions

Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate.  Work may require weekend and/or evening hours.  Working conditions will vary with the types of jobs found for individuals with disabilities. 


The Employment Coach will have the following experience and attributes:

  • High school diploma or equivalent and six months of relevant experience. 
  • Valid Chauffeur's license and a driving record that is acceptable to Crossroads of Western Iowa's auto insurance company.

Statement of Understanding

I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.