The Residential Coach is responsible for the day to day activities and
ensuring the health and safety of individuals living in a 24-hour residential
house. In addition, the position will
work cooperatively with the persons receiving services, all stake holders and
their interdisciplinary team to support the person's ?person centered plan? to
achieve quality outcomes. The Residential
Coach will report directly to the Residential Team Coordinator.
This position includes, but is not limited to, the following essential
- Treat people we
serve with dignity and respect.
- Assist in the
development of community based experiences based upon persons served
interests and staff's skill (such as nutrition, money management, social
security benefits, etc.).
- Advocate for persons
served to be included within their communities, as they desire.
integration and community inclusion.
- Work as a team
member with other staff to provide quality service to the people we serve
through HCBS, SCL and other funding sources.
direct persons served contact hours as instructed on all appropriate forms
for efficient and cost-effective use of time.
physical assistance to persons receiving services when needed (example 1-2
persons lift to transfer from wheel chair).
persons served interactions and support interventions in the form of
contact notes/Therap ISP data, incident reports, T-log timely and as
safe transportation and supports for persons to access their communities
with alternate (safe) transportation methods.
responsive to and provide emergency intervention for all persons receiving
responsible to the Residential Team Coordinator and other designated staff
and keep them aware of persons served and/or staff support needs.
cooperatively with other staff and with the person receiving services to
provide supports needed and desired to achieve HCBS quality outcomes.
cooperatively with the persons receiving services and all stake holders
(as desired) and their community options team to support the person's Person-Centered
have authorized release before sensitive information is given pertaining
to CWI, persons receiving services, and staff.
be aware of and comply with all HIPAA regulations in coordination with the
HIPAA Compliance Officer.
abide by all CWI Corporate Compliance policies and Code of Ethics.
staff schedule needs/changes to the Residential Team Coordinator and other
designated staff responsible for scheduling, in a timely manner and
arrange for replacements with independence (getting approval if it will cause
overtime) except for emergency situations.
staff meetings and training opportunities as scheduled, providing input
and feedback to the Residential team concerning persons served support
needs and service development.
- Attend and successfully complete all necessary
staff orientation and training functions.
- Work a shift per an established schedule and
be flexible to work outside the shift parameters based upon the needs of the
- Other duties as assigned by supervisory
- To perform the
Residential Coach job successfully, the individual must be able to perform each
essential responsibility satisfactorily.
Knowledge, Skills, and Abilities
- The ability to follow and lead by example the Company's
mission to empower individuals and to actively seek out opportunities for an
enhanced quality of life.
- Be flexible as to
- Ability to work an
- The ability to act
as a positive adult role model.
- Possess basic living
skills, good verbal and written communication skills.
- Possess good problem
solving, decision making and organizational skills.
- Ability to secure Certification
in CPR and First Aid.
- Ability to push,
pull, lift and/or transfer up to 50 pounds.
- Ability to
accurately dispense medications as instructed by Medication Manager.
- Must secure and
maintain a private phone.
- Committed to
The Residential Coach will have
the following experience and attributes:
- High School Diploma
- Valid Chauffeur's
license and a driving record that is acceptable to Crossroads of Western
Iowa's auto insurance company.
Reasonable accommodations may be made to enable individuals to perform
the essential functions of the position.
These physical demands are representative of the physical
requirements necessary for an employee to successfully perform the essential
functions of the Residential Coach's job.
Reasonable accommodation can be made to enable people with disabilities
to perform the described essential functions of this position.
While performing the responsibilities of the Residential
Coach job, the employee is required to talk and hear. The employee is often required to sit and use
their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is often required to stand,
walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch
or crawl. Vision abilities required by
this job include close and distant vision.
The employee must be able to travel between locations, and
occasionally attend seminars which may require an overnight stay.
Working conditions are normal for a home environment. Based on the person served needs, the
environment will change according to seasons while accessing the
community. The noise level in the work
environment is usually quiet to moderate.
Work may require occasional weekend and/or evening work.
Statement of Understanding
I have read and
understand the above position description. I assert that I am able to perform
all essential job functions, meet the physical requirements of this position,
perform satisfactorily in the stated working conditions, and satisfy the
expectation for regular attendance.